Carolina Furniture Concepts is a factory-authorized service center for the furniture we sell. We offer free service on manufacturer’s defects for households within our service area for one year after delivery. We will repair the item to your satisfaction. Damage from use such as scratches, tears, wear and/or color-fastness are not covered under the one-year warranty. Clearance items, floor samples and models, items used for commercial purposes and purchases delivered by 3rd party carriers are excluded from this service option.
You may choose to purchase a five-year complete care plan by Ultra Shield. Protect your new furniture against accidental stains and damages and get responsive, easily accessed cleaning and repair services when an accident occurs.
- All stains
- Accidental damage from handling
- Damage caused by pets
- Dye transfer
- Punctures, rips or burns
- Liquid marks, rings or household heat marks
- Gouges, dents, scratches or chips
- Nail polish remover
- Checking, cracking, bubbling or peeling of finish
- Glass or mirror breakage, chipping or scratches.
- Breakage of frames, panels, springs or mechanisms
- Failure of integral electrical components
- Lifting of veneers
- Loss of silvering on mirrors
