Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (828) 681-5011 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

828-681-5011
Monday–Saturday 10am - 7pm | Sunday 12pm - 6pm

Furniture Protection Plan

Carolina Furniture Concepts is a factory-authorized service center for the furniture we sell. We offer free service on manufacturer’s defects for households within our service area for one year after delivery. We will repair the item to your satisfaction. Damage from use such as scratches, tears, wear and/or color-fastness are not covered under the one-year warranty. Clearance items, floor samples and models, items used for commercial purposes and purchases delivered by 3rd party carriers are excluded from this service option.

You may choose to purchase a five-year complete care plan by Ultra Shield. Protect your new furniture against accidental stains and damages and get responsive, easily accessed cleaning and repair services when an accident occurs.

Coverage for fabric, leather and wood furniture:

  • All stains
  • Accidental damage from handling
  • Damage caused by pets
  • Dye transfer
  • Punctures, rips or burns
  • Liquid marks, rings or household heat marks
  • Gouges, dents, scratches or chips
  • Nail polish remover
  • Checking, cracking, bubbling or peeling of finish
  • Glass or mirror breakage, chipping or scratches.

Coverage for structures and mechanisms:

  • Breakage of frames, panels, springs or mechanisms
  • Failure of integral electrical components
  • Lifting of veneers
  • Loss of silvering on mirrors