Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (828) 681-5011 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Customer Care

10am-5pm Monday, Wednesday, Thursday, Friday and Saturday. Our Customer Care Department is closed on Tuesday and Sunday. 828-681-5011, option 5

Request your service online 24/7 by clicking here.

Call 828-681-5011, Option 6

Our Customer Care Department Staff is ready to help you with any service issues you may have. Call 681-5011, option 5 or email

Missing Parts: If you are missing parts from delivery, please contact our Customer Care Department at 828-681-5011, option 5. An agent will need to confirm your request to ensure the correct part is ordered.

Replacement parts: If you are seeking to purchase replacement parts not covered under warranty, please contact our Customer Care Department at 828-681-5011, option 5. An agent will check availability and cost of the parts you need to order. This may include drawer handles, cushion casings, and cushion cores or other attached parts.

We know the furniture we sell is the best quality and selection at the most affordable price. That is why we know you will be 100% satisfied with your Carolina Furniture Concepts purchase. We will bring quality, comfort, and style right into your home.

We utilize a 3-step process to ensure your furniture will come to you without damage. In the unlikely event that a piece of your furniture is damaged, we guarantee you that we will resolve the issue as quickly and professionally as possible.

When you purchase from Carolina Furniture Concepts, you are supporting local families in Western North Carolina. We are family-owned and operated.


We have a number of financing companies that we use to finance your furniture. Please visit the financing section of this website or call our sales support staff at 828-681-5011, option 4 for sales

We accept Visa, MasterCard, Discover, cash or check for payment.

Billing for financed purchases will begin after delivery of the product.

We have three financing companies that offer rent to own. Koalifi, Acima and West Creek. Please go to our financing page to apply online or you can visit one of our showrooms.


We carry over 50 manufacturers and each one has a different warranty. To see the warranty on a specific manufacturer, please contact our sales support team at 828-681-5011, option 4

Yes, we offer a protection plan through Servco.

When you purchase your protection plan, you will be given a certificate when you pick up or get delivery. It is very important that you keep this certificate in a safe place, as you will need a copy of it when filing a claim. Carolina Furniture Concepts does not keep a copy of this certificate and will be unable to help you if you misplace your copy.

Visit Servco to learn more by clicking here.

Our extended warranty cost is based on the amount you spend.

You can submit a claim to your protection plan by going to their website or you an call their customer service at the phone number listed on your protection plan certificate:


Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers and monitors. If you have questions about a particular color of an item, you may wish to come to one of our showrooms.

Some products that we sell are available in our showroom. To see if a piece you are looking for is available to view in our showroom, call 828-681-5011 option 4.

Some packages can be custom ordered.

We have a very large selection of sleepers from various manufacturers and several mattress options. All are great for sleeping.

Generally, our pricing is the same online as in the store. However, there may be manager specials in the store that differ from online. We will honor any price on our website or in store.

For most styles, yes.



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Delivery and Shipping

The day before your delivery you will receive a phone call, text or email giving you a courtesy 2 hour window of when to expect the arrival of your purchase.

On the day of delivery, a team of furniture specialists will place the items in the room of your choice and assemble each piece. They will ensure that your furniture is working properly.

You will need to make sure the room where you want your new furniture placed is clear of your old furniture. Our delivery team will not move your existing furniture.

Online retailers are subject to a considerable number of fraudulent purchases if steps are not taken to protect against them. Online purchases do not allow for a physical ID verification, therefore we require that all online purchases be delivered to an address that has been verified through the customer’s billing account. This allows us to ensure we are delivering to the person whose account is charge for the purchases.

We will ship or deliver anywhere in the continental U.S.

$199 for local delivery (Western North Carolina). This charge includes delivery, assembly and set up. For shipping charges outside of local area, please call our sales support team at 828-681-5011, option 4.

Yes. There is no charge to pick up. However, pick up does not include assembly. Please call 1 hour before you pick up so that we may ensure that your purchase is ready to be loaded.

Warehouse pick up hours:
Tuesday-Saturday 9am-4pm
145 Cane Creek Industrial Park Road #300
Fletcher NC 28732

Showroom pick up hours:
Thursday and Saturday only 10am-5pm
100 Airport Road
Arden, NC 28704
828-681-5011 option 0

121 Eagles Nest Road
Waynesville, NC 82786
828-454-9293, option 0

Yes, go to the homepage of this website. In the navigation bar, go to track your order. You will need your invoice number.

In the unlikely event your furniture is damaged, you have our promise that we will resolve any issues promptly and professionally.

You will need to make notes with our delivery team and call Customer Care at 828-681-5011, option 5. You will be asked to explain the damage and to provide photographs. You may also email with this information.

Applicable sales tax will be added for your orders delivered in North Carolina.

We do not offer removal of existing furniture or mattresses. We recommend you contact a local non-profit (Goodwill, Habitat for Humanity, Salvation Army, etc). Most will pick up at no charge.

Privacy and Security

No. The information that collects will not be sold to a third party. Your information is used by to better our site and make it more convenient for you, our valued customer.

Yes. Security is our primary concern for our online customers. We take the necessary steps to secure your online information. We have implemented secure connections for your check out process and for your account information.