Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (828) 681-5011 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Delivery Promise

Now that you have picked out your dream furniture, our promise is to continue your excellent experience with Carolina Furniture Concepts by getting your furniture delivered perfectly. Our promise is to keep you informed of your delivery time as well as setting up and placing your furniture in your home or office.

We deliver to all 50 states. Our trucks make regularly scheduled deliveries to North Carolina, South Carolina, Tennessee, Georgia and Florida. If you live outside of these areas, we will schedule delivery with one of our 3rd party vendors for you.

What to expect:

  • A professional call from us 24 hours prior to your delivery to give you a 2-hour window of when you can expect your furniture to arrive. On the day of delivery, you can track your delivery to your door.
  • Sometimes circumstances beyond our control cause us to run behind or we may be early with your delivery. Should this occur, we will notify you promptly.
  • We will professionally wrap your furniture in blankets and carefully transport your pieces.
  • We will place your new furnishings in the room of your choice.
  • We will complete all set-up and assembly necessary.
  • We will also remove all packing materials.
  • We will offer you instructions on the operation and/or cleaning of your new furniture.

On delivery day we kindly ask that you:

Have the area cleared of old furniture to make room for your beautiful new furniture that is arriving.

Note: We do not haul old furniture or mattresses. Please consider donating these items to ABCCM, Western Carolina Rescue Mission, Habitat for Humanity, Goodwill, Salvation Army or Humane Society. Many of these non-profit organizations will pick up furniture.

Delivery Details in our area:
Tuesday – North
Wednesday – East
Thursday – West
Friday – South
Saturday – Arden/Waynesville

Delivery Details outside our area:
Small items ship via UPS and are delivered to your door.

Large items are delivered to your home by one of our professional 3rd party vendors, who will contact you to arrange a delivery day and time

Merchandise Pick-up:

You may pick up your items at Carolina Furniture Concepts central warehouse or at same store location as your purchase. Items are provided in the factory packaging and may require some assembly. We will help you load your vehicle. Please remember to bring tie downs and blankets to ensure your furniture arrives undamaged. Please call one hour ahead of expected pick up time to minimize wait at the warehouse.

Note: Carolina Furniture Concepts cannot be responsible for any damage to your vehicle or the merchandise in transport when picked up by customer.